Boots n All is confident that you will be happy with your purchase. If for any reason this is not the case, we offer returns within 7 days of the delivery date. The customer is responsible for all associated costs of returning the items to us. Boots n All will not take responsibility for returned items not received if registered post is not used.
We have 4 conditions of return for change of mind, item(s) must be returned:
- Within 7 days of the delivery date
- Item must be unworn with the original tags still attached - we are unable to accept shoes with dirty marks or damaged soles
- Items must be returned in the original shoe box which must be in the original condition
- Postage is non-refundable
Boots n All reserves the right to refuse the return if these conditions are not adhered to.
HOW CAN I REQUEST A RETURN?
Please contact us and we will be more than happy to initiate a return for you, just include the following details:
Order Number Details of the item you wish to return Reason for return
The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms, tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles. We suggest you try them on for the first time on carpet to ensure they are in perfect condition. Boots n All will not take responsibility for returned items not received if registered post is not used. On receipt of product a store credit will be issued.
Items paid with Afterpay can be exchanged only for the same product in an alternative size. If you wish to exchange for a different product, we would recommend opting for a refund of the item back to your Afterpay account and repurchasing the new products via Afterpay or your preferred payment method.
You are able to exchange or return a product in our Boots n All retail store upon which you will receive a store credit If you are unable to access our store, you will need to contact us so we can assist you in organising a return. Proof of Purchase will be required for all exchanges. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.
Boots n All takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products, you will be entitled to the following remedies under the Australian Consumer Law: (1) exchange or refund of items for major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure. In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item or there has been an error with your shipping, please contact us. Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received your items. Please allow up to 5 working days for your refund to be processed. Please keep in mind your financial institute can take an extra few days to return the funds to your account.